Return & Refund Policy
Return & Refund Policy
Last Updated: August 2026
At SIIVORA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process. Please read this policy carefully before requesting a return.
Eligible products may be returned within 3 days of delivery, subject to the conditions outlined below.
1. Eligible Returns
You may request a return if:
- You received the wrong product.
- The product arrived damaged during shipping.
- You received a defective product.
- The product is unused, unopened, and in its original condition.
- The request is submitted within 3 days of delivery.
2. Non-Returnable Items
Returns will not be accepted for:
- Opened or used perfume bottles.
- Products with broken or removed seals.
- Products damaged after delivery due to misuse or improper handling.
- Gift cards or promotional items.
- Return requests made after 3 days from the delivery date.
3. Return Process
To request a return:
- Email us at siivora02@gmail.com.
- Mention your Order Number.
- Include your full name and registered mobile number.
- Attach clear photos or a short video of the product (if damaged or incorrect).
- Our support team will review your request within 1–2 business days.
4. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to the original payment method.
- Refunds are generally completed within 5–7 business days.
- Bank processing times may vary depending on your payment provider.
5. Replacement Policy
If you receive a damaged, defective, or incorrect product, SIIVORA may provide a replacement instead of a refund, depending on product availability.
6. Cancellation Policy
- Orders may be cancelled before they are shipped.
- Orders that have already been shipped cannot be cancelled.
- If cancelled before shipment, the full amount will be refunded.
7. Return Shipping
If the return is due to an error by SIIVORA (wrong, defective, or damaged product), return shipping charges will be borne by us.
For returns that are not caused by our error, return shipping charges may be the customer's responsibility.
8. Damaged Packages
If your package appears damaged during delivery, please take photos before opening it and contact us immediately. This helps us process your claim more quickly.
